As businesses grow, their communication systems should evolve to meet the changing needs of the company. A solution to meet these changes is Unify Office. This cloud-based suite can transform your business’s internal and external customer experience by unifying all of your communications into one system that saves time and money while increasing productivity.
Unify Office has a host of features that allow you to integrate internal and customer communications through unified messaging, email management, mobile messaging, and more. Here are 12 ways Unify Office can transform your business:
- Reduce Telephony Costs
Unify Office’s integration with Twilio allows employees who normally call an outside number (such as clients) to send an SMS message or an email instead. This decreases telephony costs and eliminates the need to wait or answer a phone call that may go to voicemail anyway.
- Create An Organized Inbox Without Overflowing Emails
Unify Office’s status-driven email management platform allows users to route messages based on their current task or project rather than simply forwarding them through their inboxes. Instead of clogging up your employees’ existing workflows with last-minute requests and outdated information, they can remain focused while still meeting deadlines and taking care of every aspect of corporate communication.
- Allow Clients To Access Information More Easily
When clients sign in using Unify Office, they will automatically be signed to your Customer Relationship Management (CRM) system and website. This allows your clients to access information from either system without signing in or out repeatedly. Unify Office not only takes care of this for you but also ensures that the information is up to date through a simple but secure user interface.
- Receive Incoming Fax With A Tap
Instead of printing papers and faxing them back and forth between you and your clients, use Unify Office’s mobile app (available on iOS) to effortlessly receive incoming faxes by tapping the email alert that pops up on your phone. When ready, approve the document with another tap before storing it electronically for future reference; no more wasting resources on hard copies!
- Store All Client Information In One Place
Unify Office’s Business Card Capture feature allows you to upload business cards your employees collect via their mobile devices—or even printed copies—using the Unify Office mobile app. They can then be stored in an organized contact directory that can be accessed at any time through the web or mobile phones. This means that when an employee leaves the company, they are not taking vital customer information with them!
- Collaborate With Team Members From Anywhere
Unify Office allows team members who are working remotely to participate in group conversations by replying ‘thru’ without leaving their email inboxes or phone calls. You can also choose which communications employees will see, so they don’t miss anything.
- Gain Real-Time Insights Into Your Business’ Communications
Unify Office’s built-in dashboards provide real-time updates on key performance indicators (KPIs) like inbound messages per hour, outbound messages per hour, average response times, and more so you can track the success of your communications across the organization.
- Create Workflows That Work For You
Unify Office allows you to create workflows that suit your business needs. Rather than using preconfigured tools or programming custom codes, Unify Office offers a simple drag-and-drop interface that makes it easy to set up automatic responses without wasting time on technicalities. This means you can create your personalized workflow tools to automate the most complex business tasks.
- Maximize Collaboration With Team Calendars
Unify Office’s shared calendars allow employees to schedule meetings and events that everyone can see, regardless of the department or location. All team members will receive reminders, ensuring that there are no forgotten appointments or missed deadlines.
- Stay Prepared With Unify Office’s One-Touch Auto Responder
If personnel are unable to respond to any communications due to an emergency (or if they simply don’t want to be disturbed), Unify Office allows administrators to set up automatic responses that inform contacts the person will return their message as soon as possible. This way, you know your clients aren’t left wondering what happened.
- Improve Processes With Custom Forms
Unify Office allows you to create customizable surveys, forms, and questionnaires that can be sent via email or embedded directly into your website without requiring any programming knowledge.
- Increase Your Organization’s Efficiency With Reporting Tools
Unify Office offers reporting tools to help you track metrics like open rates, response times, click-throughs, and more so that you can identify areas for improvement across your organization. This helps you ensure that your business runs as efficiently as possible!
- Increase Productivity With One-Tap Sharing
Unify Office’s patented sharing tools allow team members to share documents, images, videos, URLs, and more in one simple click. This makes it easy to collaborate on sales presentations or conference calls without constantly switching between apps.
- Be Safe With Enterprise-Grade Security Measures
Your business is only as safe as its communication system. Make sure your data stays secure with Unify Office’s high-grade security measures that are backed by regular security audits, constant threat monitoring, and regular penetration testing.
- Save Time On Administration Tasks
Unify Office’s built-in automation tools allow administrators to schedule communications far in advance, sending them out according to schedule without oversight. You can also set up workflows triggered by responses, ensuring that if someone replies with questions or requests more information, they are automatically routed to the relevant parties for a quick and efficient response.
- Reduce Your Digital Footprint With Unify Office’s Email Management
Unify Office’s spam and virus filters automatically detect and block unsafe messages, so you don’t need to worry about your inbox filling up with junk. The search function makes it easy to find specific conversations and files quickly. The email templates feature allows administrators to create automatic responses for frequently asked questions, which reduces the amount of time spent on administration.
Conclusion
Unify Office’s communication tools are designed to help maximize your productivity, streamline processes and connect your entire team better. Why wait? Give Unify Office a try in your office today!
