Have you ever asked yourself, “how does a predictive dialer work?” Well, you are not alone. Many sales and collection professionals often ask this question when determining if the software is worth the price.
If your job requires the redundant task of calling countless phone numbers in the hopes of connecting to one prospective client, an auto or predictive dialer is worth the investment. These programs have several beneficial features that can make your job easier and more comfortable.
1. List Filtering
When using an agency collection debt software, it is crucial that employees do not call phone numbers on the do-not-call or do-not-disturb lists. Making phone calls to numbers on either of these lists can mean hefty fines for the business.
Modern auto-dialers help your business comply with current regulations by performing DND filtering. The impressive feature helps ensure that customers are not disturbed while simultaneously saving the company from potential headaches and litigation expenses.
2. Unproductive Number Detection
When considering different auto-dialers, such as Batch Dialer vs Mojo, you will also want to consider the quality of the unproductive number detection feature provided by the services. The valuable feature helps sift through phone numbers, categorizing them as busy numbers, answering machines, voicemails, no answers, and unanswered calls.
The incorporation of the unproductive number feature means the sales team is not held captive by busy signals. The software only transfers answered or live calls to call center agents, boosting efficiency.
3. Time Zone Management
For a call center to be most effective, it must consider the time zones of the people being called. Unfortunately, this isn’t easy to do without the assistance of a specialized software.
Thankfully, many top of the line auto-dialers come with time zone management. Therefore, you do not have to worry about reaching out to people when it is inconvenient. The feature automatically sorts the numbers and calls only those in the right time zone.
4. Real-Time Call Monitoring
Call centers often have many employees, making it difficult for managers to perform quality control tasks. The best auto-dialers will include real-time call monitoring, allowing managers to listen in on conversations.
The ability to listen is crucial to quality control and training. By listening in on a live conversation, the manager is can critique and interfere as needed, resulting in more competent call center employees.
5. Callback Scheduling
One of the most significant issues with call centers is keeping track of callback scheduling. For unanswered calls, a callback is vital to call center productivity. Unfortunately, with the number of calls made daily, it is challenging to keep track. Thankfully, newer sophisticated dialers make this task easy by automating the process.
Much of the benefit of using auto-dialers is the ability to remove human error. Auto-dialers make call center work less stressful and more predictable. With the right features for your business, a batch dialer can mean fewer business costs and increased profits. If you are interested in an auto-dialer service, make a list of your needs and compare it to the best programs in the market.
